Acceptable Use Policy

Server Use

Keen Computer Services will not tolerate inappropriate use of our servers, services and resources. We reserve the right to suspend a customer's account at our sole discretion without prior notice.

Any account found to be jeopardizing server performance, or our services, and thus affecting normal server operation or service to other Keen Computer Services customers will be suspended, and/or terminated, without any prior notice.

Content Policy

Keen Computer Services does not allow any illegal material of any format to be stored in your hosting accounts.

Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. The Customer agrees to indemnify and hold harmless Keen Computer Services from any claims resulting from the use of the service which damages the subscriber or any other party.

Adult material and sex-related links or merchandising is prohibited in Keen Computer Services accounts. This includes sites that contain pornography, or links to adult content elsewhere. The designation of "adult material" is left entirely to the discretion of Keen Computer Services.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to Keen Computer Services's servers or any other servers on the Internet. Links to such materials are also prohibited. Examples, including but not limited to, of unacceptable content or links is as follows:

  • Pirated software
  • Hacker programs or archives
  • Warez sites
  • Pornography or Adult Material

Keen Computer Services will be the sole arbiter as to what constitutes a violation of this provision. Further, Keen Computer Services may ban at times programs or scripts which degrade the performance of any server. The definition of "degrade" is left entirely to the discretion of Keen Computer Services.

Any deliberate attempt to cause damage to Keen Computer Services or any other Internet server will result in immediate account deactivation without prior notice. No refund will be issued.

Harmful Content

Users shall not use the Keen Computer Services services to transmit, distribute or store material, whether designed to actually be harmful (or material just used for educating a person on the technical aspects of how to create such material) or that may be harmful to or interfere with Keen Computer Services's services or any third party's networks, systems, services, or web sites. Such prohibited harmful content includes, but is not limited to, viruses, whether e-mail or other program related viruses, worms, or Trojan horses.

Fraudulent/Misleading Content

Users shall not use Keen Computer Services to transmit or distribute material containing fraudulent or misleading offers for goods or services, or any advertising or promotional materials that contain false, deceptive, or misleading statements, claims, or representations. In addition, Customers are prohibited from submitting any false or inaccurate data on any order form, contract or on line application, including the fraudulent use of credit cards.

Email and Unsolicited Messages

Customers shall not use Keen Computer Services's services to transmit unsolicited e-mail messages, including, without limitation, unsolicited bulk email ("SPAM"), where such emails could reasonably be expected to provoke complaints. Further, customers are prohibited from using the service of another provider to send spam or to promote a site hosted on or connected to Keen Computer Services. In addition, Customers shall not use Keen Computer Services in order to (a) send e-mail messages which are excessive and/or intended to harass or annoy others, (b) continue to send e-mail messages to a recipient that has indicated that he/she does not wish to receive them, (c) send e-mail with forged TCP/IP packet header information, (d) send malicious e-mail, including, without limitation, "mail bombing", (e) send or receive e-mail messages in a manner that violates the use policies of any other Internet service provider, or (f) use an e-mail box exclusively as a storage space for data.

Indemnification Policy

Keen Computer Services reserves the right to refuse service to anyone for any reason not prohibited by law. We also reserve the right to terminate service to any customer for any reason not prohibited by law. You agree to use all Keen Computer Services services at your own risk. Keen Computer Services specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Keen Computer Services be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Keen Computer Services harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Keen Computer Services, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Keen Computer Services against liabilities, including but not limited to, the following:

  1. Any injury to person or property caused by any products sold or otherwise distributed in connection with Keen Computer Services's services;
  2. any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
  3. copyright infringement and/or
  4. any defective products sold to customer from Keen Computer Services.

Responsibility for Content

Keen Computer Services takes no responsibility for any material created or accessible on or through Keen Computer Services Services. Keen Computer Services is not obligated to monitor or exercise any editorial control over such material, but reserves the right to do so. In the event that Keen Computer Services becomes aware that any such material may violate this Acceptable Use Policy and/or expose Keen Computer Services to civil or criminal liability, Keen Computer Services reserves the right to block access to such material and suspend or terminate any customer creating, storing or disseminating such material. Keen Computer Services further reserves the right to cooperate with legal authorities and third parties in the investigation of alleged wrongdoing, including disclosing the identity of the User that Keen Computer Services deems responsible for the wrongdoing.

Intellectual Property

Material accessible through Keen Computer Services may be subject to protection under privacy, publicity, or other personal rights and Intellectual Property rights, including but not limited to, copyrights and laws protecting patents, trademarks, trade secrets or other proprietary information. Customers shall not use Keen Computer Services in any manner that would infringe, dilute, misappropriate, or otherwise violate any such rights. If you use a domain name in connection with any of the Keen Computer Services, you must not use that domain name in violation of the trademark, service mark, or other rights of any third party.

Keen Computer Services shall be the sole arbiter as to what violates this Policy and reserves the right to alter this policy at any time.

Last Modified: November 5th, 2010

Contact Info

Keen Computer Services
PO Box 28521
Green Bay, WI 54324-0521

TF: (866) 794-9937
P: (715) 203-0392
F: (715) 203-0393
Technical Support