Domain Name Registrations are invoiced ninety (90) days before the registration expires to allow ample time for payment and processing. Domain Names can be manually renewed or extended at any time via the customer portal (www.keencs.com).
Web hosting, VPS/Cloud services, SSL Certificates, computer service contracts, and other prepaid products/services are invoiced 25 days before their expiration for the next billing period. These services operate on on a prepaid basis.
Web design, programming, computer support/repair and other on demand services are billed on a monthly basis. These services are billed on the first day of the month following the date of service.
Invoices for one-time services such as hardware purchases, software purchases or any other similar items will be quoted and e-mailed to customers. Payment is due upon ordering such items.
Invoices are due by their due date. Payments can be made in real time via the customer portal (www.keencs.com.)
Recurring fees on new accounts are charged on a prorated basis for the remainder of the month and include the next period. (Example: A monthly account starting on the June 15th would be billed on the 15th for the remainder of June and would be billed for July. The account would then be billed, the first business day of July, for the month of August.)
Invoices on new services are due upon ordering. If the customer wishes to pay by check or money order additional time will be given for the payment to arrive, to arrange for this contact the billing department via the customer portal (www.keencs.com.)
Keen Computer Services accepts payments via PayPal, Google Checkout, and check or money order via U.S. postal mail. Prior written agreement is required if paying by check or money order.
In the event that a check is returned the customer will be sent an e-mail allowing five (5) days to rectify the situation. If within the five (5) days the customer fails to pay all service fees, any applicable late fees and a $35.00 returned check fee; the customer's account will be immediately suspended. If within thirty (30) days the customer fails to pay all service fees, including a $35.00 returned check fee, the customer’s account will be cancelled. Such cancellation does not relieve client's obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account.
Taxes / Customer Liability
Keen Computer Services shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with Keen Computer Services products and services.
Sales tax will be automatically collected on accounts whose billing information resides in the state of Wisconsin, USA.
Tax Exempt clients must present a certificate of tax exemption.
Payments not received by their invoice's due date will incur a late fee of $25.00 OR 15% of the invoice total, whichever is greater.
Keen Computer Services shall be the sole arbiter as to what violates this Policy and reserves the right to alter this policy at any time.
Last Modified: November 5th, 2010